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436 Lisburn RoadBelfast, BT9 6GRTel: 028 9066 7595
Please cancel your appointment!
Every week a number of patients fail to attend booked appointments. Please let us know as soon as possible if you cannot keep your appointment. It means we can give it to someone else! Thank you.
Whooping Cough Vaccination
This is advised for all pregnant women from or as soon after the 16th week of pregnancy as possible. Please make an appointment with the Practice Nurse.
Please note: all incoming and outgoing phone calls are recorded for training and quality purposes.
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Information will only be given out to solicitors, schools, insurance companies, etc. if we receive written consent from the patient or their representative.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Data Privacy and the Law
Your information, privacy and the Law - How we use your medical records
The use and sharing of personal information forms an essential part of the provision of health and care, benefiting individual patients, often necessary for the effective functioning of health and social services and sometimes necessary in the public interest. Nevertheless your doctor has a strong legal and ethical duty to protect patient information and all information you share with your doctor is kept confidential.
The Practice complies with the following Acts:
We make every effort to give the best service possible to everyone who attends our practice. If you have any comments or suggestions we would be happy to hear from you.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Complaining to your Health and Social Care Board
We hope that, if you have a problem, you will make use of our practice complaints procedure as we believe this will provide the best opportunity of putting right whatever has gone wrong. This however, does not affect your right to approach your Health and Social Services Board, if you feel you cannot raise your complaint with us or are dissatisfied with the result of our investigation. You may contact the Board’s Complaints Officer or the Ombudsman:
Mr Michael Cruikshanks The Ombudsman
GP Unit Freepost BEL 1478
Health and Social Care Board, Belfast BT1 6PR
12-22 Linenhall Street Freephone: 0800 34 34 24
Belfast BT2 8BS
Telephone 028 9536 3893
The Patient and Client Council
Should you feel you have not received a satisfactory response to your complaint, you should contact the Patient and Client Council on 0800 917 0222 or email email@example.com.
If your complaint is regarding a service(s) received from your Trust, you should contact them first. Some of the Trust Services are hospitals, district nursing, mental health services, occupational therapy, maternity services and residential homes.
Write to: Complaints DepartmentBelfast Health and Social Care Trust6th Floor, McKinney HouseMusgrave Park HospitalBelfastBT9 7JBTelephone:028 9063 0023Email:firstname.lastname@example.org
Remember you are responsible for your own health and it is up to you to take the advice given to you. If you are over 75 and have not seen a GP in the last year, or are under 75 and have not seen a GP in the last 3 years, you may make a non-urgent routine appointment for a medical examination.
We operate a Zero Tolerance Policy. Abusive or violent behaviour to any member of staff/public will not be tolerated and you may be asked to leave the practice.
Balmoral Surgery is a training Practice for 1st, 2nd & 4th year Students from Queens University Belfast.
It is not a limited partnership.