Comments, Suggestions & Complaints
We make every effort to give the best service possible to everyone who attends our practice. If you have any comments or suggestions we would be happy to hear from you.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager and they will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception on request.
Complaining to your Health and Social Care Board
We hope that, if you have a problem, you will make use of our practice complaints procedure as we believe this will provide the best opportunity of putting right whatever has gone wrong. This however, does not affect your right to approach your Health and Social Services Board, if you feel you cannot raise your complaint with us or are dissatisfied with the result of our investigation. You may contact the Board’s Complaints Officer or the Ombudsman:
If your complaint is regarding a service(s) received from your Trust, you should contact them first. Some of the Trust Services are hospitals, district nursing, mental health services, occupational therapy, maternity services and residential homes.
Belfast Area
Write to:
Complaints Department
Belfast Health and Social Care Trust
6th Floor, McKinney House
Musgrave Park Hospital
Belfast
BT9 7JB
Telephone:
028 9063 0023
Email:
complaints@belfasttrust.hscni.net