BALMORAL SURGERY

IMPORTANT PATIENT NOTICE please read to the end

The health board are changing their GP software providers.

This means we have to change to a completely new IT/ computer operating systems

The GO LIVE DATE IS TUESDAY THE 11^TH OF FEBRUARY

The practice computer systems will be down on Friday 7^th -and Monday the 10^th February to allow for this essential switch over.

 We plan to book emergency GP/ treatment room appointments on these 2 dates ONLY

If you are due to order your repeat medications between Friday 7^th – Tuesday 11^th Feb please order 1 week early using the repeat telephone line.

Apologies in the advance for the inconvenience

This will be a massive undertaking for the practice staff having to learn a completely new complex system on the job

-There are 3 essential staff training days the week before, x 3 days the week of switch over and x 3 days the week after. 

-To allow for this mandatory training we will be reduced to 1 receptionist staff member at a time on these training days ----This will be a particularly stressful period for our receptionist staff

I appreciate your utmost patience, respect and understanding during this time

DR P HUGHES

You can order your repeat prescriptions online or by telephoning our repeat line on 02890687569.

Please allow 2 WORKING DAYS  for your script to be processed and available at your nominated chemist.

ALL PRESCRIPTIONS WILL BE SENT TO YOUR PREFERRED PHARMACY OF CHOICE unless otherwise specified.

All our staff are continuing to work under extreme pressure to provide the best service to you - our patients - during this difficult time. We therefore kindly ask you to be patient with them.

IF YOU HAVE AN APPOINTMENT WITH THE DOCTOR OR AT THE TREATMENT ROOM PLEASE USE THE SELF-CHECK IN AT RECEPTION

Please note that Balmoral Surgery operates a VERY STRICT zero tolerance policy on abuse towards staff.

PLEASE NOTE WE NO LONGER PROVIDE FOLLOW UP / ANALYSIS OF PRIVATE MEDICALS OR BLOOD WORK CARRIED OUT IN THE PRIVATE SECTOR EG RANDOX. As per the health boards guidance patients attending privately for these investigations are expected to complete any outstanding work in the private sector eg private gp . please do not leave these private test booklets in at reception.________________________________________________

 HOLIDAY CLOSURE

BALMORAL SURGERY CLOSES FOR ALL THE PUBLIC BANK HOLIDAYS

If you have an urgent medical query contact your local OUT OF HOURS SERVICE

• South and East Belfast: 028 9079 6220
• North and West Belfast: 028 9074 4447

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 A MESSAGE TO ALL OUR PATIENTS - CORONAVIRUS

We are under significant pressures due to Coronavirus (Covid-19)  and appreciate your patience with all our staff.

COVID -19 (CORONAVIRUS) - 

The most common symptoms of coronavirus (COVID-19) are recent onset of any of the following:

• HIGH TEMPERATURE
• A NEW OR CONTINUOUS COUGH
• A LOSS OF, OR CHANGE IN YOUR NORMAL SENSE OF TASTE OR SMELL (ANOSMIA)

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 Disabled Access

The Surgery has been designed to accommodate the disabled. The entrance, consultation rooms and toilet are suitable for access of wheelchairs. There is parking on the Surgery forecourt.