Comments, Suggestions & Complaints
We make every effort to give the best service possible to everyone who attends our practice. If you have any comments or suggestions we would be happy to hear from you.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Complaining to your Health and Social Care Board
We hope that, if you have a problem, you will make use of our practice complaints procedure as we believe this will provide the best opportunity of putting right whatever has gone wrong. This however, does not affect your right to approach your Health and Social Services Board, if you feel you cannot raise your complaint with us or are dissatisfied with the result of our investigation. You may contact the Board’s Complaints Officer or the Ombudsman:
Mr Michael Cruikshanks The Ombudsman
GP Unit Freepost BEL 1478
Health and Social Care Board, Belfast BT1 6PR
12-22 Linenhall Street Freephone: 0800 34 34 24
Belfast BT2 8BS
Telephone 028 9536 3893
The Patient and Client Council
Should you feel you have not received a satisfactory response to your complaint, you should contact the Patient and Client Council on 0800 917 0222 or email firstname.lastname@example.org.
If your complaint is regarding a service(s) received from your Trust, you should contact them first. Some of the Trust Services are hospitals, district nursing, mental health services, occupational therapy, maternity services and residential homes.
Belfast Health and Social Care Trust
6th Floor, McKinney House
Musgrave Park Hospital
028 9063 0023