BALMORAL SURGERY DOORS ARE NOW LOCKED BUT WE CAN STILL BE CONTACTED BY TELEPHONE IF YOU NEED US

PLEASE DO NOT COME TO THE SURGERY UNLESS YOU HAVE BEEN ASKED TO DO SO BY THE DOCTOR!!

IF YOU HAVE AN APPOINTMENT WITH THE DOCTOR OR AT THE TREATMENT ROOM YOU WILL ASKED TO WAIT IN YOUR CAR UNTIL YOU ARE CALLED.

ALL PRESCRIPTIONS WILL BE SENT TO YOUR PREFERRED PHARMACY OF CHOICE.

PLEASE TELEPHONE THE SURGERY IF YOU NEED ADVICE FROM A DOCTOR.

THANK YOU FOR YOUR PATIENCE AT THIS DIFFICULT TIME.

DR PAUL HUGHES AND ALL STAFF

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 A MESSAGE TO ALL OUR PATIENTS - CORONAVIRUS

We are under significant pressures from the Coronavirus (Covid-19) outbreak and appreciate your patience with all our staff.

PLEASE DO NOT COME TO SURGERY WITHOUT PHONING THE PRACTICE FIRST!!!

To help reduce the potential spread of infection, we are advising all patients to phone before coming to the surgery.

When you ring us, our staff will ask you some questions to determine your condition. These questions help us to determine the best action to take but also helps protect our staff and other vulnerable patients.

COVID -19 (CORONAVIRUS) - 

IF YOU HAVE A:

HIGH TEMPERATURE AND/OR A NEW CONTINUOUS COUGH

EVERYONE IN YOUR HOUSEHOLD MUST STAY AT HOME FOR FOR 14 DAYS*

Do NOT go to a GP surgery, pharmacy or hospital.

Ring NHS 111 for information or advice and they will help you decide if you need to contact your GP.

Calling your GP directly is only necessary if you have:

• an existing health condition
• problems with your immune system
• very serious symptoms

If it is a medical emergency and you need to call an ambulance, dial 999, please inform the operator of your symptoms!

*For further information and SELF ISOLATION advice visit: 

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

ORDERING/COLLECTION OF ACUTE AND REPEAT PRESCRIPTIONS

We are moving all prescriptions to your preferred Pharmacy of choice so please inform the receptionist or leave a message on the repeat prescription line when requesting medications (acute or repeat) as to your Pharmacy of choice. 

Your prescription will be collected by your nominated Pharmacy - you will need to inform your Pharmacy that you want them to collect your prescription - and it will be available for collection after 48 hours.

Please do not telephone the surgery to ask if your prescription is ready - all prescriptions will be ready after 48 hours.

Again we appreciate your patience

WHAT IS THE DIFFERENCE BETWEEN SOCIAL DISTANCING AND SHIELDING?

All of us should be practicing social distancing.

For further information please visit:

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

WHO IS EXTREMELY VULNERABLE?

For guidance on shielding and protecting people defined on medical grounds as extremely vulnerable?

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

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Selfcare Information. Please click the icon for all Self Care leaflets and more information.

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 Disabled Access

The Surgery has been designed to accommodate the disabled. The entrance, consultation rooms and toilet are suitable for access of wheelchairs. There is parking on the Surgery forecourt.